This ensures that nothing from your existing folder is preventing Sims 4 from loading. Testing with a clean user folder, otherwise known as a factory reset, means temporarily removing all user data. Keep in mind you may have more than one broken mod or cc item, so be sure to test every file at least once. Look for updates to your mods, especially after a patch or use the 50/50 method to sort through the files in the Mods folder. If this works, something in the Mods folder is the problem. It's as simple as that: Move the Mods folder out of Documents > Electronic Arts and onto the desktop, and delete localthumbcache.package. Please see this guide, specifically the "I don't want OneDrive to sync my files" and "I want to get rid of OneDrive" sections, for further help: You can choose which folders to sync, stop OneDrive from syncing your Sims 4 folder or all of Documents automatically, or get rid of OneDrive entirely. If this helps, the underlying issue is OneDrive, and you may want or need to adjust your settings accordingly. Right-click the cloud icon in the lower-right corner of the screen to see the option: The easiest way to diagnose this is to temporarily pause syncing. OneDrive can lock up the Sims 4 user folder, or any folder it's automatically syncing, for various reasons. Jump to: Move/restore location of Documents If you've already tried one, or it doesn't apply to you, move on to the next step. These workarounds are listed in order from simplest to most complicated, to avoid anyone doing more work than is necessary. If you have a different problem, please create your own thread in the appropriate tech ( PC, Mac, Console) forum, or the Game and Mod/CC Issues forum. If you're seeing the error on a Mac, please use this dedicated Mac thread. This guide is only for this specific error in Windows. It can also be triggered by outdated or otherwise broken mods or custom content. This is a common error that is usually caused when Sims 4 cannot access the user folder in Documents > Electronic Arts. Information, Guides and Announcements for the EA app.
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